Warranty

WARRANTY

TEFCOLD UK Limited, also referred to below as TEFCOLD, us, our or we, warrants that on delivery the Goods shall:

•    conform in all material respects with their description and any applicable Specification; and
•    be free from material defects in material and workmanship.
•    Subject to the exclusions outlined below, effective from July 1, 2025, all new integral products supplied by TEFCOLD come with a 2-year parts warranty and a 1-year labour warranty as standard. For products supplied before July 1, 2025, a 2-year parts warranty applies with no labour coverage.

Parts and labour warranties are treated as separate components, each governed by their own terms and conditions. The expiration or invalidation of one warranty component does not automatically affect the validity of the other component, unless specifically stated otherwise in these terms.

These conditions are in conjunction with our main Terms and Conditions which can be found Terms & Conditions,  where additional clauses and information with regards to WARRANTY apply.

Under the parts warranty, all electromechanical parts are covered against manufacturing defects and will be replaced with identical or compatible components at TEFCOLD's discretion during the first two years from the date of product delivery. The labour warranty, where applicable, covers the cost of installation and fitting of warranty-covered replacement parts by TEFCOLD-authorised service personnel during the first year from the date of product delivery.

If during the applicable warranty period:

•    the Customer gives notice in writing to TEFCOLD promptly following discovery that some or all of the Goods are defective; and TEFCOLD is given a reasonable opportunity of examining such Goods, TEFCOLD shall, at its option and subject always to the conditions below, repair or replace any defective parts.

Parts Warranty

TEFCOLD shall not be liable for the Goods' failure to comply with the warranty set out in the warranty cover in any of the following events:

•    the Customer makes any further use of such Goods after giving notice in accordance with the notification conditions in this cover;
•    the defect arises because the Customer failed to follow TEFCOLD's oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods in respect of which it is the Customer's responsibility to ensure that it is in receipt on delivery or otherwise or (if there are none) good trade practice regarding the same;
•    the defect arises as a result of TEFCOLD following any drawing, design or Specification supplied by the Customer; 
•    the Customer alters or repairs such Goods without the prior written consent of TEFCOLD;
•    the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
•    the Goods differ from their description or any applicable Specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
•    Further, unless confirmed as being damaged within 24 hours from initial delivery, all cosmetic items and fabricated items are specifically not covered by the warranty. Shelves, baskets, trays and pans, consumable items, light bulbs, tubes, gaskets and trims are specifically not covered by warranty. Stock losses due to unit failure, or claims for consequential losses are excluded from warranty.

Labour Warranty

Where labour warranty coverage applies (either included with purchases after July 1, 2025, or separately purchased), TEFCOLD UK Limited will, at its discretion, attend the site or arrange for authorised repair services to address faults that occur within the labour warranty period and are covered under the terms of this agreement.

The following list outlines faults and components that fall outside the scope of any service contract and will be chargeable if attended:

•    No fault found;
•    general misuse, abuse and site issues and cabinet location;
•    general cleaning and maintenance;
•    damage caused by movement within premises or relocation;
•    blocked drains;
•    defective power source or use of extension sockets;
•    incorrect power source;
•    following repair by an unauthorised party;
•    general refurbishment. 
               
Regular maintenance in accordance with the manufacturer’s specification must be adhered to.

TEFCOLD UK Service Support

TEFCOLD’s service department operates from Monday to Friday inclusive, and the opening times are 9am – 5pm. You can log a service request here or contact us via phonecall.

Our Service Team aim is for:

•    Next working day Engineer attendance subject to 1pm cut off time on the day prior. (Initial call)
•    Unit to be fixed and operational within 3 working days, subject to parts availability where applicable.

Only if a repair cannot be completed, we reserve the right to exchange the unit at our discretion.

The service levels stated above represent target response times only and do not constitute guaranteed response times. TEFCOLD shall not be liable for any delays in service response.

Except as provided in the above wording, TEFCOLD shall have no liability to the Customer in respect of the Goods' failure to comply with the cover set out above.

The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

TEFCOLD may but shall be under no obligation to pass to the Customer the benefit of any manufacturer's guarantee and shall have no liability should it elect not to do so.

Warranty is invalidated if non approved parts are fitted, unless specified by TEFCOLD UK Limited.

The Warranties are not transferrable.

Use of equipment other than for its designated purposes invalidates the warranty.

TEFCOLD reserves the right to request engineer’s diagnosis reports before supplying parts if applicable.

The serial number of the unit at fault must be supplied for warranty to be implemented.

We reserve the right to collect faulty parts for assessment if applicable.

TEFCOLD prioritises the safety and well-being of its staff and service personnel. The Company reserves the right to refuse or withdraw labour warranty services if its contractors or representatives feel unsafe, threatened, or at risk before or during any site visit.

All warranty claims (both parts and labour) must be processed exclusively through TEFCOLD using its approved suppliers, parts, and contractors. TEFCOLD will not reimburse any costs incurred by the customer for repairs, replacement parts, or services arranged independently.

Any unauthorised repair, modification, or intervention by a third party without prior written consent from TEFCOLD will render this warranty null and void. No reimbursement will be made for such unauthorised work.

Geographical Limitations on warranty applicability are as follows:

•             Parts Warranty (2 years): Valid for the UK mainland, Northern Ireland, Republic of Ireland, and Offshore Islands.
•             Labour Warranty (1 year): Valid only for the UK mainland, Northern Ireland, and Republic of Ireland. Not available for Offshore Islands.
•             Products exported outside of the UK (excluding the Republic of Ireland) are sold EX WORKS and are not covered by any warranty.